All transactions through the t-leclerc.com website are highly secure. SSL encryption is in place to protect your personal data and payment information. In addition, Maison Théophile LeClerc doesn’t store any of your payment card information.
Yes, you can order a T-LeClerc product and have it shipped to French overseas departments and territories. To receive the VAT exemption available to French overseas departments and territories under Article 294 of the French General Tax Code, you must select the appropriate overseas department or territory in the “Country” drop-down when entering the shipping address.
Example: If you want your order shipped to Guadeloupe, you must choose “Guadeloupe” (not “France”) as the country when entering the shipping address.
Yes, you can order a T-LeClerc product and have it shipped to a country located outside the EU, with the exception of Canada, but you can order on our partner website at http://t-leclerc.ca/fr/. You would then be exempt from paying VAT.
Important: Shipping costs do not include taxes and customs duties that the customer may have to pay upon receipt of their order.
For more information, consult the import terms and conditions of the relevant country’s customs department.
You can return your order to us within 14 days by post.
Products must be returned to us in their original packaging, in perfect condition and unopened. They must include all accompanying miniatures, samples and documents provided when your order was shipped, along with a copy of the purchase invoice.
Once your item has been returned and received, a refund will be issued by crediting the payment method used for your online purchase.
For a payment by bank card, the refund will appear within 14 days after we have received the items.